Blog

HAYS, Kan. (December 18, 2015)   HaysMed recently held its inaugural Patient Family Advisory Team meeting. The team is made up volunteers from the community as well as staff members. The team was created to serve as a sounding board for ideas, suggestions and issues around the care and operation of the hospital.

“The development of the Patient and Family Advisory Team demonstrates HaysMed’s commitment to giving patients and their families the best possible experience when they are in our health system,” Said Melanie Urban, Director of Patient Quality Services at HaysMed. “Patients and families are in a unique position to provide feedback on all aspects of our services and hopefully give us information on areas we can improve.”

The Patient Family Advisory Team complements the hospital’s efforts to enhance quality and safety and ensure a patient-centered approach to care in the communities it serves. “The insights gained from those who have been on the receiving end of healthcare will improve the overall care provided, and more importantly, the outcomes,” noted Urban.

As the Team continues to meet and engage in discussion over the coming months, the hospital will rely on the feedback from this group to implement their ideas and take action on issues and growth opportunities.

“A great hospital must be responsive to the community it serves,” said Urban. “By involving patients and family members in our strategic conversations about healthcare and having them provide insightful feedback about their experiences, we can better understand their needs and augment how we deliver safe, high quality care.”

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