HaysMed Recognizes Fourth Quarter Patient Satisfaction Award Winners
Hays, Kansas (April 23, 2018)—The Women’s Center, Sleep and Neurodiagnostic Institute, Breast Care Center and BioMed were recently named the patient satisfaction award winners for the 4th quarter of 2017 at HaysMed, part of The University of Kansas Health System.
Each quarter HaysMed recognizes the patient satisfaction award winners based on results from CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys administrated by HealthStream. Health Stream is the research firm HaysMed contracts with to conduct the government required Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospital surveys on patient experience. The CAHPS survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. The CAHPS Hospital Survey is a survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. Four areas are recognized every quarter including an inpatient department, an outpatient department, a clinic and a non-clinical area.
The Women’s Center was recognized for having the most improvement in their overall rating. Their unit score was 88.5% putting them at the 93rdth percentile. In 2017 they had 572 deliveries and had 65 admissions in the Neonatal Intensive Care Unit.
The Sleep and Neurodiagnostic Institute, an outpatient department had a 10% increase in the overall rating scores. The department has 3 full time staff members. They conducted 439 sleep studies and 120 EEGs during 2017 and are a nationally accredited sleep center.
Garnering the clinic award was the Breast Care Center. They had a 9.2% increase on their overall satisfaction rate. The Breast Care Center has nine full time staff members and is open 5 days a week.
BioMed received the Customer Service Award for their services provided as one of the main infrastructures of the hospital. Their department has 8 full time staff and are responsible for the care of 4,275 pieces of equipment. The also provide regional services that include coverage of 9,732 pieces of equipment at 87 outreach facilities.