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Hays, Kansas (March 29, 2017))—The Bone, Joint and Spine Center, Emergency Department, Cath Lab and Facilities Management were recently named the patient satisfaction award winners for the fourth quarter of 2016 at HaysMed.

Each quarter HaysMed recognizes the patient satisfaction award winners based on results from CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys administrated by HealthStream.  HealthStream is the research firm HaysMed contracts with to conduct the government required Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospital surveys on patient experience.  The CAHPS survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. The CAHPS Hospital Survey is a survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience.

The Bone, Joint and Spine Center was recognized for having the highest increase in the inpatient overall rating for the 4th quarter of 2016.  Their top performance areas at the 99th percentile include responsiveness, pain management and communication regarding medications

The ER was also recognized for an increase in overall patient satisfaction for the 4th quarter of 2016.  In January 2016, ER’s overall rating was 61%.  At the end of January 2017, their overall rating is at 66%.  Their top performance areas include staff did everything to help with pain, patients are comfortable in asking staff questions, and coordination of care and services

Cath Lab was recognized for having the highest increase in the outpatient overall rating for the 4th quarter of 2016.  Their top performance areas include informing patients of delays in care/treatment, staff listens carefully, and staff calming fears.  The Cath Lab is ranked nationally at the 99th percentile!

Facilities Management has been awarded the 4th quarter Ancillary Department Customer Service Award!  Facilities Management is key to maintaining operations without interruption at HaysMed.  Some of their responsibilities include ensuring the water, electrical and heating are well maintained, meeting government regulations, making sure the grounds are maintained, working on building renovations, relocating departments along with many other duties.

Each area honored displays a patient satisfaction award winner banner in their department.

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