HaysMed Launches Streamlined Bill Pay Services to Enhance Patient Experience
HaysMed is excited to announce the implementation of an innovative service aimed at simplifying the bill pay process. Patients will now be able to enjoy the experience of a streamlined online payment platform, along with additional features. The new bill pay platform is designed with patients in mind. The platform includes live chat and text messaging features, along with updated, easy to read statements.
The bill pay platform features simplified statements and offers patients the ability to track payments and manage expenses online. The new platform, launching in August 2024, focuses on user-friendliness and efficiency, ensuring patients can easily manage their medical payments and statement.
The platform includes a Live Chat option, designed to provide patients with quick and efficient online support. The Live Chat feature, available during standard business hours of 8:00 A.M. – 5:00 P.M. CT, allows patients to have their billing and invoice questions answered in real-time by a knowledgeable, friendly team, ensuring patients receive the information they need without the wait.
To further enhance the convenience and timeliness of managing your statements, patients will now receive a text message notification before a paper statement is sent via standard mail. This proactive notification system is designed to give patients the flexibility to review and pay bills directly from their mobile device as soon as the statement is ready.
To utilize the text message feature, please ensure your mobile phone number is up to date with your provider and the hospital. If patients prefer not to receive text message alerts, they have the option to opt out at any time. Opting out will not affect the delivery of paper statements and other important communications from HaysMed.
Commitment to Patient Care and Satisfaction
“At HaysMed, our priority has always been to provide outstanding care and a seamless experience for all our patients,” said Michelle Beckner, HaysMed Chief Financial Officer. “With the introduction of the new bill pay platform and new statements, we are taking significant steps to further elevate our patients’ experience and satisfaction, ensuring we are supporting both patients’ clinical needs and financial aspects of their healthcare journey.”
HaysMed invites all patients to utilize these new features and benefit from the enhanced convenience and efficiency they provide. For more information on the new billing platform, please visit our website at haysmed.com/payment.
Frequently Asked Questions
What’s Changing?
Starting August 2024, statements will feature a refreshed, modern design to simplify the bill pay experience.
New Live Chat option, offering patients real-time, efficient online billing and invoice support from our knowledgeable, friendly team.
Patients will now receive a text message notification before paper statements are mailed. This allows for payment directly from a mobile device.
Why the Change?
We’ve redesigned statements with patient convenience in mind, aiming to make them easier to read and understand. This update also includes better organization of information and a cleaner layout, enabling patients to find important details like payment terms and due dates at a glance.
What’s Not Changing?
While the look is new, please rest assured that this change is purely aesthetic. The process for making payments remains the same, and all current patient agreements and terms remain as they are.
How to Recognize the New Statements:
The HaysMed logo remains prominently displayed.
The color scheme is refreshed but still matches the HaysMed brand colors.
Security Note:
These statements are sent directly from the secure HaysMed system. However, please remain vigilant against phishing attempts. Always verify the sender’s address and feel free to contact HaysMed directly through our official channels if anything looks unusual.
Need Assistance?
For assistance please contact our support team at 785-623-5100. HaysMed is here to help!
